سياسة الاسترداد

Refund & Returns Policy

At MOMENT OF GREATNESS (MOG), your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

You may return a product within 14 days from the date of delivery if:

The product arrives damaged or defective.
You received the wrong product.
The product is significantly different from its online description.

2. Conditions for Returns

Items must be unused, in their original packaging, and with all tags and labels intact.
A valid proof of purchase (order confirmation or receipt) is required.
Certain items are non-returnable for hygiene or customization reasons, including:
- Personal care or beauty products that have been opened or used.
- Customized or personalized products.
- Sale/clearance items marked “Non-Returnable.”

3. How to Request a Return

Contact our customer service team at [Insert Email/Phone] within 14 days of delivery.
Provide your order number, details of the item, and reason for return.
Our team will review your request and provide return instructions.

4. Return Shipping

If the return is due to MOG’s error (wrong, damaged, or defective product), we will cover the return shipping cost.
If returning for other reasons (e.g., change of mind), you will be responsible for return shipping costs.

5. Refunds

Refunds will be processed to your original payment method within 7–14 business days after we receive and inspect your returned item.
You will receive an email confirmation once your refund is issued.
Refund times may vary depending on your bank or payment provider.

6. Exchanges

Exchanges are subject to product availability.
If the requested item is out of stock, we will issue a refund or store credit instead.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

Contact us immediately (within 48 hours of delivery).
Provide clear photos of the product and packaging for verification.