Terms & Conditions

1. Introduction

Welcome to MOMENT OF GREATNESS (MOG) (“we,” “our,” “us”). By accessing or using our website, mobile application, or services (collectively, the “Platform”), you agree to comply with and be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use our Platform.

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2. Eligibility

• You must be at least 18 years old to make purchases, or have parental/guardian consent.

• By using the Platform, you confirm that all information provided is accurate and up-to-date.

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3. Our Services

• MOG is an online marketplace where products from independent creators and designers are sold.

• We provide a secure platform for browsing, purchasing, and receiving goods.

• Product listings include descriptions, images, and prices as provided by sellers and approved by MOG.

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4. Ordering & Payment

• When you place an order, you agree to pay the total price displayed at checkout (including taxes and shipping, where applicable).

• We accept multiple payment methods, including credit/debit cards and cash on delivery (where available).

• All payments are processed securely.

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5. Shipping & Delivery

• Orders are shipped from our warehouse via trusted delivery partners.

• Estimated delivery times are provided at checkout but may vary due to unforeseen circumstances.

• You are responsible for providing accurate delivery details; incorrect information may result in delays or additional costs.

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6. Returns & Refunds

You may return eligible products within 14 days of delivery if:

• The item arrives damaged.

• The wrong item is delivered.

• The item does not match its description.

Conditions:

• Products must be unused, in their original packaging, and with proof of purchase.

• Some items (e.g., personal care products, customized goods) may be non-returnable for hygiene or personalization reasons.

• Refunds are processed to your original payment method within 7–14 business days after we receive and inspect the returned item.

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7. Product Information & Availability

• We strive to ensure that product details, prices, and stock levels are accurate.

• However, errors may occur, and we reserve the right to correct them or cancel affected orders with a full refund.

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8. Intellectual Property

• All content on the Platform — including text, images, graphics, logos, and designs — is owned by MOG or its licensors and protected by copyright and trademark laws.

• You may not use, reproduce, or distribute any content without prior written consent.

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9. Prohibited Use

You agree not to:

• Use the Platform for fraudulent or illegal activities.

• Attempt to gain unauthorized access to our systems.

• Copy, scrape, or resell our website content without permission.

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10. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages arising from the use of our Platform or products.

• Our total liability for any claim will not exceed the amount paid for the product in question.

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11. Governing Law

These Terms are governed by the laws of the Hashemite Kingdom of Jordan. Any disputes will be resolved in the courts of Amman, Jordan.

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12. Changes to the Terms

We may update these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of the Platform after changes means you accept the updated Terms.