FAQ's
At MOG, we want your shopping experience to feel effortless.
Here’s everything you need to know about our collections, sizing, orders, shipping, and more.
And if you’re a designer, scroll to the end of this page to discover how you can become a creator with MOG.
General
Get to know who we are and what MOG stands for.
What is MOG?
MOG is Jordan’s curated fashion marketplace, connecting you with local designers and authentic collections that celebrate creativity, heritage, and style.
Do you only feature Jordanian creators?
For now, yes. MOG proudly showcases Jordanian fashion talent. Our vision is to expand across the MENA region in the future.
Are the products quality-verified?
Yes. Every piece on MOG is handpicked and checked to meet our quality standards before it’s listed.
Orders & Payments
Everything you need to know about placing and paying for your order securely.
How do I know my size?
Check our [Size Guide] for detailed measurements and tips. You can also contact our support team for personal advice.
How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. It’s quick, safe, and secure.
What payment methods do you accept?
We accept Visa, MasterCard, and secure online payments. COD (Cash on Delivery) may be available in Jordan.
Is my payment secure?
Yes. All transactions are encrypted and processed safely to protect your data.
Can I send an order as a gift?
Absolutely. You can mark your order as a gift at checkout, and we’ll include special packaging.
Shipping & Delivery
Details on how and when your MOG pieces will arrive.
Do you deliver across Jordan?
Yes, we deliver nationwide.
Do you offer international shipping?
Not yet. We currently ship within Jordan, with plans to expand to MENA soon.
Is shipping free?
We offer free shipping on all orders over 100 JD.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email or SMS to follow your delivery in real time.
Do you offer same-day delivery?
In Amman, express or same-day delivery may be available on selected items. Check availability at checkout.
Returns & Exchanges
Shop with confidence. Learn how our return and exchange process works.
Can I return my order?
Returns are accepted within 7 days if the item is unworn, unwashed, and has its original tags. Some custom pieces may not be eligible.
How do I request an exchange?
Contact our support team through [Contact Us] or WhatsApp, and we’ll guide you through the process.
What if I receive a defective or wrong item?
We’ll replace it free of charge. Just contact our support team through [Contact Us] with your order details.
Creators & Community
Meet the designers, discover our selection process, and learn how to join MOG.
Who are the creators featured on MOG?
Our creators are talented Jordanian fashion designers, carefully selected for authenticity, quality, and creativity.
How do you select creators for MOG?
Each creator is vetted for originality, craftsmanship, and quality. Our goal is to showcase Jordan’s most talented designers.
I’m a designer. How can I join MOG?
We’d love to hear from you! Fill out the form below in the ‘Become a Creator’ section, or contact us directly to apply.
Support
Our expert team is here to guide you with styling, sizing, and all your questions.
How can I contact MOG?
You can reach us through our [Contact Page], email, or WhatsApp for quick support. Our team is always ready to help you with orders, sizing, or general inquiries.
Do you offer styling advice?
Yes! Our support team is made up of professionals with fashion design certificates and digital marketing expertise, always up to date with the latest fashion trends. Whether you need help finding your perfect fit, curating a look, or staying ahead of seasonal styles, we’ll guide you with expert advice.
Didn't find your answer?
No worries, we’re here to help!
Simply fill out the form on the right with your email and your question, and our team will get back to you as soon as possible.
Become a Creator with MOG
Turn your vision into fashion stories that inspire.
At MOG, we celebrate creativity. Our platform is built to empower local fashion designers by giving them visibility, tools, and community support. Whether you create abayas, streetwear, or unique accessories, we provide the stage for your work to reach style-conscious customers across Jordan and beyond.
Why Join MOG?
Visibility & Reach
Showcase your designs on a curated platform dedicated to authentic fashion.
Marketing Support
Our team combines fashion design expertise and digital marketing know-how, always aligned with the latest trends.
Community Impact
Every sale not only grows your brand but also strengthens the ecosystem of local fashion.
Apply to Become a Creator
Fill out the form with your name, email, and in the message section, tell us about your brand, the type of pieces you create, and share any portfolio or social media links.
Our team will review your application to ensure it aligns with MOG standards and will get back to you shortly.